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Win7蓝屏代码1000008E解决方法

2023-06-14 14:38

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问题反映:win7电脑在浏览网页时候出现蓝屏,使用的浏览器是IE 11,win7蓝屏代码008e,附上蓝屏日志信息,请帮助解决。

蓝屏日志如下:


复制代码代码如下:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
  Copyright (c) Microsoft Corporation. All rights reserved.
  Loading Dump File [C:\Documents and Settings\Administrator\桌面\071614-18203-01.dmp]
  Mini Kernel Dump File: Only registers and stack trace are available
  Symbol search path is: *** Invalid ***
  *********************************************************************
  * Symbol loading may be unreliable without a symbol search path. *
  * Use .symfix to have the debugger choose a symbol path. *
  * After setting your symbol path, use .reload to refresh symbol locations. *
  *************************************************************
  Executable search path is:
  *********************************************************************
  * Symbols can not be loaded because symbol path is not initialized. *
  * *
  * The Symbol Path can be set by: *
  * using the _NT_SYMBOL_PATH environment variable. *
  * using the -y argument when starting the debugger. *
  * using .sympath and .sympath+ *
  *********************************************************************
  Unable to load image ntoskrnl.exe, Win32 error 0n2
  *** WARNING: Unable to verify timestamp for ntoskrnl.exe
  *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
  Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
  Product: WinNt, suite: TerminalServer SingleUserTS
  MAChine Name:
  Kernel base = 0x83e15000 PsLoadedModuleList = 0x83f5e5b0
  Debug session time: Wed Jul 16 02:24:00.417 2014 (GMT+8)
  System Uptime: 0 days 4:08:35.290
  *****************************************************************
  * Symbols can not be loaded because symbol path is not initialized. *
  * *
  * The Symbol Path can be set by: *
  * using the _NT_SYMBOL_PATH environment variable. *
  * using the -y argument when starting the debugger. *
  * using .sympath and .sympath+ *
  *********************************************************************
  Unable to load image ntoskrnl.exe, Win32 error 0n2
  *** WARNING: Unable to verify timestamp for ntoskrnl.exe
  *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
  Loading Kernel Symbols
  ...............................................................
  ................................................................
  ................
  Loading User Symbols
  Loading unloaded module list
  ............
  Unable to load image fltmgr.sys, Win32 error 0n2
  *** WARNING: Unable to verify timestamp for fltmgr.sys
  *** ERROR: Module load completed but symbols could not be loaded for fltmgr.sys
  ************************************************* Bugcheck Analysis ***  Use !analyze -v to get detailed debugging information.
  BugCheck 1000008E, {c0000005, 89bca885, 9edd2714, 0}
  *** WARNING: Unable to verify timestamp for qutmdrv.sys
  *** ERROR: Module load completed but symbols could not be loaded for qutmdrv.sys
  *** WARNING: Unable to verify timestamp for QQProtect.sys
  *** ERROR: Module load completed but symbols could not be loaded for QQProtect.sys
  ***** Kernel symbols are WRONG. Please fix symbols to do analysis.
  *****************************************************************
  *** ***
  *** ***
  *** Your debugger is not using the correct symbols ***
  *** ***
  *** In order for this command to work properly, your symbol path ***
  *** must point to .pdb files that have full type information. ***
  *** ***
  *** Certain .pdb files (such as the public OS symbols) do not ***
  *** contain the required information. Contact the group that ***
  *** provided you with these symbols if you need this command to ***
  *** work. ***
  *** ***
  *** Type referenced: nt!_KPRCB ***
  *** ***
  ******************************************************************
  *** Your debugger is not using the correct symbols ***
  *** ***
  *** In order for this command to work properly, your symbol path ***
  *** must point to .pdb files that have full type information. ***
  *** ***
  *** Certain .pdb files (such as the public OS symbols) do not ***
  *** contain the required information. Contact the group that ***
  *** provided you with these symbols if you need this command to ***
  *** work. ***
  *** ***
  *** Type referenced: nt!_KPRCB ***
  *** ***
  *************************************************************************
  *************************************************************************
  *** ***
  *** ***
  *** Your debugger is not using the correct symbols ***
  *** ***
  *** In order for this command to work properly, your symbol path ***
  *** must point to .pdb files that have full type information. ***
  *** ***
  *** Certain .pdb files (such as the public OS symbols) do not ***
  *** contain the required information. Contact the group that ***
  *** provided you with these symbols if you need this command to ***
  *** work. ***
  *** ***
  *** Type referenced: nt!_KPRCB ***
  *** ***
  *************************************************************************
  *********************************************************************
  * Symbols can not be loaded because symbol path is not initialized. *
  * *
  * The Symbol Path can be set by: *
  * using the _NT_SYMBOL_PATH environment variable. *
  * using the -y argument when starting the debugger. *
  * using .sympath and .sympath+ *
  *********************************************************************
  *********************************************************************
  * Symbols can not be loaded because symbol path is not initialized. *
  * *
  * The Symbol Path can be set by: *
  * using the _NT_SYMBOL_PATH environment variable. *
  * using the -y argument when starting the debugger. *
  * using .sympath and .sympath+ *
  *********************************************************************
  Probably caused by : qutmdrv.sys ( qutmdrv+cd12 )
  Followup: MachineOwner
  ---------

【编辑分析及建议】经过查看文件,了解到qutmdrv.sys引起的。qutmdrv.sys似乎是360的驱动,建议您卸载掉再查看问题是否存在。

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