2018上半年系统规划与管理师考试已经结束，编程学习网小编为大家整理了2018上半年系统规划与管理师上午真题，以下为第八部分。
● ( ) is a discipline within the information technology and information systems domain and is concerned with making the planning process and for information technology investments and decision-making a quicker,more flexible ，and more thoroughly aligned process.
（71）A．Information technology planning
B.Service monitor management
C.Service design
D.Information technology audit
● IT Service Design ( SD ) provides good-practice guidance on the design of IT services , processes , and other aspects of the service management effort.( ) does not belong to the main activities of service design process.
（72）A．Service catalogue design
B.Release and deployment management
C.Service cost assessment
D.Service level design
● Change management would typically be composed of the raising and recording of changes , assessing the impact , cost , benefit and risk of proposed changes , developing business justification and obtaining approval, managing ang coordinating change implementation , monitoring and reporting on implementation, reviewing and closing( )
（73）A．change reason
B.change model
C.remediation plan
D.change requests
● A service level agreement is an agreement between two or more parties,where one is the customer and the others are ( ) .
（74）A． service brokers
B. service providers
C. service auditors
D. key customers
● PDCA (Deming cycle) is an iterative four -step management method used in continual improvement of processes and products. During the ( ) phase,the data and results gathered from the do phase are evaluated. Data is compared to the expected outcomes to see any similarities and differences.
（75）A． plan
B. do
C. check
D. act
想要报考2018年软考的朋友现在就可以开始备考了，可以报名编程学习网软考学院，编程学习网软考学院含有软考各科目赠送考试：辅导教材、历年真题、考前冲剌资料、在线模拟测试题库，还有老师专属答疑指导等，帮助大家顺利通过考试。
>>>>>>点击进入软考报名专题
>>>>>>2018上半年系统规划与管理师上午真题汇总
