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71、Any one or any group of activities utilizing resources totransfer input into output can be viewed as a ()。
A、system
B、structure
C、procedure
D、process
参考答案:D
72、The process control charts are used ()。
A、to graph what typically focuses on the prevention of a problem
B、to detect the problem
C、to reject the problem
D、to determine the acceptability of the sample
参考答案:B
73、The IT service manager has learned that a software canimprove the efficiency of current and future project tasks. Because the software is fresh to the Company. Theengineer is not familiar with the software. The lT service manager decides to send the highest level engineero attend the external training course. The proiect manager uses () risk strategies。
A、mitigation
B、enhancement
C、development
D、sharing
参考答案:A
74、()is closet to Deming's definition of Quality。
A、Conformance to requirements
B、Fitness for use
C、Continuousimprovement of products and services
D、Customer focus
参考答案:C
75、The IT service manager resigns from a project that meets the scheduleand budget. After hiring an alternativenew manager, the team is opposed to the comments from the new manager. The team is at () developmentstages。
A、Forming
B、Storming
C、Norming
D、Performing
参考答案:A